End User FAQs

With an Apple smart device, ’24-Hour Time’ must be enabled otherwise ProControl+ will be unable to locate the correct section of video. This can be changed in Settings/General/Date & Time on your device.

Please note: This does not affect Android devices.

In all cases, customers are urged to contact an installer in order to assist them with transferring the panel. The original installer would be best placed to offer advice however, if the original installer is not known or can’t be contacted, note the following procedure.

Whilst there is an active subscription in place, Pyronix is unable to deregister the system from the account to which it is registered. If the subscription has expired we will give the account holder 14 days grace in which to renew the subscription. Following this period if the subscription still hasn’t been renewed you can request de-registration by completing a support request on the PyronixCloud homepage, www.pyronixcloud.com. Once we receive a request to deregister a system, we will contact the account holder via email asking for their permission to deregister the panel. If they do not respond within 14 days we will consider deregistering the panel from their account.

Where a new tenant or owner has moved into a property and there is a current subscription in place, we can email the original account holder and ask for permission to deregister the system, however, if they refuse we are unable to take any action.

Whilst there is an active subscription in place, Pyronix are unable to deregister the system from the account to which it is registered. If the subscription has expired we will give the account holder 14 days grace in which to renew the subscription. Following this period if the subscription still hasn’t been renewed you can request deregistration by completing a support request on the PyronixCloud homepage: www.pyronixcloud.com/tickets. Once we receive a request to deregister a system, we will contact the account holder via email asking for their permission to deregister the panel. If they do not respond within 14 days we will consider de-registering the panel from their account.

Log into your PyronixCloud account at www.pyronixcloud.com.

Once logged in you will see a list of panels registered to your account.

Select the panel that you wish to renew the subscription by clicking the System ID of the panel in the ‘System ID column’ (if you only have one system registered to your account, you will see its details without selecting it from a list).

To renew the subscription, click the renew subscription icon.

No further action is required unless you need to update your payment details in which case you should cancel the subscription by clicking the ‘Cancel Subscription button’ then re-subscribe using new payment details.

Click the ‘Pay Now button’ and you will be redirected to PayPal. Follow the prompts to make your payment.

Please note: If recurring payments have previously been set up payments will be taken automatically and no action is required.

If your payment has failed, perhaps because your payment method has expired, you will be asked to update your payment details. Alternatively you can cancel your subscription then immediately re-subscribe using the method above.

Issues like this are often due to a setting on the smart device. Ensure notification options for ProControl+ are enabled, the smart device is not in silent mode and any variations of ‘do not disturb’ are disabled. Android phones must have ProControl+ running in the background and power saving modes must be checked to confirm that these will not prevent push notifications from ProControl+. With iOS devices, disable ProControl+ from the Apple Watch App (if you have one) as it is not compatible with Apple Watch.

Notifications will not be received whilst connected to the control panel so ensure you disconnect and clear the App from the screen. Finally, ensure that the correct notification categories are enabled for each device on the PyronixCloud account.

A system must first be polling the PyronixCloud before it can be registered; this means the communications module must be correctly configured.

For example, the DIGI-Wi-Fi module this must first be connected to an available Wi-Fi network. Please see the video here (https://bit.ly/2UWy5SB) for a tutorial regarding DIGI-Wi-Fi programming.

The most common reason that panels will not register to a PyronixCloud account is due to the incorrect password being entered. You must use the Cloud Password programmed in the control panel, not the PyronixCloud Account Password used to sign in on a web browser.

You can check the Cloud Password in the Master Manager Menu of the control panel.
Press  then enter the Master Manager Code.
Press  until ‘SET UP APP DATA?’ is displayed then press .
Continue to press until ‘Cloud Password’ is displayed and make a note of it (do not change the cloud password).
Repeatedly press until ‘EXIT MANAGER MENU?’ is displayed and press  to return to day mode.

Once the Cloud Password is set in the panel and it begins polling the PyronixCloud, it can’t be changed. Changing the password in the panel will not update the PyronixCloud, the initial password will need to be re-entered into the panel. If this has been lost or forgotten please contact Pyronix Customer Support for further assistance by raising a support ticket here (https://bit.ly/2BwBRut).

Finally panels can only be registered to one account at a time. It must first be de-registered from its current account before being registered to an alternative account. If you believe the account is registered elsewhere, please raise a de-registration request here.

You can check the Cloud Password in the Master Manager Menu of the control panel.

Press the D key then enter the Master Manager Code.

Press NO until ‘SET UP APP DATA?’ is displayed then press YES.

Continue to press YES until ‘Cloud Password’ is displayed and make a note of it (do not change the cloud password).

Repeatedly press NO until ‘EXIT MANAGER MENU?’ is displayed and press ‘YES’ to return to day mode.

You can check the System ID in the Master Manager Menu of the control panel.

Press the D key then enter the Master Manager Code.

Press NO until ‘SET UP APP DATA?’ is displayed then press YES

Continue to press YES until ‘System ID’ is displayed and make a note of it (this can’t be changed and is unique to the panel).

Repeatedly press NO until ‘EXIT MANAGER MENU?’ is displayed and press ‘YES’ to return to day mode.

The alarm panel constantly polls the PyronixCloud, if ProControl+ displays ‘panel is not polling’ there are a few initial steps that can be taken to try and reconnect.

The control panel may be transmitting data to the PyronixCloud, wait a few seconds then try again. If the problem persists the panel may have lost connection to the Cloud, perhaps the internet connection is down. If the system is connected via Wi-Fi, the panel may have disconnected from the Wi-Fi network or the signal strength is too weak.

If you have changed your broadband provider and have a new router, the control panel will need reconnecting to the router with the new Wi-Fi credentials. If you have not changed your router try resetting it, this often fixes connection problems. If you have changed the router, or resetting the router does not work, follow the instructions in the video below to re-establish a connection.

Connecting to a Wireless Network Video

If none of the above works, contact the installation company for assistance.

The ‘User Code’ required to connect to a system with ProControl+ is the same code used to set and unset the system at the control panel keypad.

You can check the app password in the Master Manager Menu of the control panel.

Press the D key then enter the Master Manager Code.

Press NO until ‘SET UP APP DATA?’ is displayed then press YES

Continue to press YES until ‘App Password’ is displayed and make a note of it.

Repeatedly press NO until ‘EXIT MANAGER MENU?’ is displayed and press ‘YES’ to return to day mode.

Please raise a support ticket and we will advise what course of action we can take. We will need the system ID of your panel.

This could be any of the following reasons:

• Poor Wi-Fi connection to BatteryCam
• Power to BatteryCam (solar power or battery)
• Poor signal to smart device
• Not signed into PyronixCloud account on HomeControl2.0

To playback footage, first open the HomeControl2.0 app and press on the ‘BatteryCam icon’ to start live-viewing. Once viewing, select the two up arrows and choose ‘Recordings’. From here, a date in the calendar can be chosen to view recordings for a specific date, or the timeline slider can be utilised to select a recording. The recorded videos will show as a blue bar.

The range of the PIR is 9 metres.

Owner

1. Open and view the BatteryCam.
2. Select the arrows in the bottom corner to view the menu and select ‘Settings’.
3. Select ‘Share device’ from the menu.
4. Enter the person’s PyronixCloud email address and tap ‘+’.
5. Send the generated sharing code to the recipient.

Recipient

1. Click the ‘+’ button at the bottom of the screen.
2. Select ‘Add video doorbell/camera’.
3. Select ‘Add shared device’.
4. Enter the sharing code sent by the owner and press submit.
5. Tap ‘<’ to return to the previous screens.
6. The BatteryCam will now appear on the main screen.

To set up motion sensitivity on the BatteryCam open the HomeControl2.0 app, press on the BatteryCam icon to start live-viewing, then select the two up arrows. Choose ‘PIR’ then select the motion sensitivity level, or disable the feature if required.

The BatteryCam can be reset by pressing and holding the reset button on the back of the BatteryCam until a tone is heard.

Most MicroSD cards will work, however it is recommended a class 10 U1/U3 MicroSD card for best results. The max size is 128GB.

Typical broadband Wi-Fi networks operate on 2 separate frequencies, 5GHz and 2.4GHz. 5GHz operates at faster data transmission speeds, but provides less coverage and is less stable. The wireless chips in the BatteryCam are compatible with 2.4GHz only. As the BatteryCam does not require a high data transmission, this is the better of the 2 bandwidths for the job.

Yes and these options can be altered in the settings menu on the app.

Up to 12 months on standby and around four months with wake up 10 times a day.

The BatteryCam takes 4- 6 hours to charge.

The BatteryCam must be fully charged with USB cable and plug provided before use, and then recharged when required thereafter.

Alternatively it can be coupled with the Solar Panel to continually charge if used outdoors.

The BatteryCam will not appear on the app if the user is not logged into their account. Go into ‘Settings’ and check that HomeControl2.0 is logged into the PyronixCloud account the BatteryCam was paired to.

1. Click the ‘+’ button at the bottom of the screen.
2. Select ‘Add video doorbell/camera’.
3. Select ‘Battery camera’.
4. Enter the details of the network.
5. Please note: This must be a 2.4GHz network.
6. Select ‘Continue’ and then ‘Confirm’.
7. Point the BatteryCam at the screen of the smart device.
8. Once the BatteryCam “beeps” press ‘I Heard a Prompt’.
9. Wait whilst the BatteryCam pairs.
10. Once it has paired, tap ‘Finish’.

This could be any of the following reasons:

• Poor Wi-Fi connection to Doorbell
• Power to Doorbell (wired power in or battery)
• Poor signal to smart device
• Not signed into PyronixCloud account on HomeControl2.0

The range of the PIR is 5 metres.

Owner

1. Open and view the doorbell.
2. Select the arrows in the bottom corner to view the menu and select ‘Settings’.
3. Select ‘Share device’ from the menu.
4. Enter the person’s PyronixCloud email address and tap ‘+’.
5. Send the generated sharing code to the recipient

Recipient

1. Click the ‘+’ button at the bottom of the screen.
2. Select ‘Add video doorbell/camera’.
3. Select ‘Add shared device’.
4. Enter the sharing code sent by the owner and press submit.
5. Tap ‘<’ to return to the previous screens.
6. The Doorbell will now appear on the main screen.

You can add 2 doorbells to 1 chime.

Up to 4 chimes can be added to the doorbell.

The doorbell can be unpaired by deleting it in the app.

These are adjusted with the relevant buttons on the device. For more information please the user guide https://www.support.pyronix.com/uk/product/doorbell-chime/documentation/doorbell-chime#Button+actions

1. To enter pairing mode, press the pairing button for 2 seconds and the status LED will flash red slowly.
2. Press the doorbell button to pair. To indicate a successful pairing, the red LED will stop flashing and the ringtone will play on the Chime.

No, the doorbell only has one setting.

You can reset the doorbell by pressing and holding the reset button on the back of the doorbell until a tone is heard.

Most MicroSD cards will work, however it is recommended a class 10 U1/U3 MicroSD card for best results. The max size is 128GB.

Typical broadband Wi-Fi networks operate on 2 separate frequencies, 5GHz and 2.4GHz. 5GHz operates at faster data transmission speeds, but provides less coverage and is less stable. The wireless chips in the Doorbell are compatible with 2.4GHz only. As the Doorbell does not require a high data transmission, this is the better of the 2 bandwidths for the job.

Yes and these options can be altered in the settings menu on the app.

No as it can only be charged via the USB cable provided. In order to insert the cable, the device requires removing from the base.

The battery in the Doorbell is a 6700mAh battery which typically has a standby time of 10 months. If the device is woken up 10 times per day, it will need recharging every 3 months (approximately).

Yes the device can be wired with 12-24VAC to provide power.

The Doorbell will not appear on the app if the user is not logged into their account. Go into ‘Settings’ and check that HomeControl2.0 is logged into the PyronixCloud account the Doorbell was paired to.

1. Click the ‘+’ button at the bottom of the screen.
2. Select ‘Add video doorbell/camera’.
3. Select ‘Doorbell’.
4. Enter the details of the network.

Please note: This must be a 2.4GHz network.

5. Select ‘Continue’ and then ‘Confirm’.
6. Point the Doorbell at the screen of the smart device.
7. Once the Doorbell “beeps” press ‘I Heard a Prompt’.
8. Wait whilst the Doorbell pairs.
9. Once it has paired, tap ‘Finish’.

This is most likely poor Wi-Fi connection, as streaming video needs a good connection.

The PIR is fixed at a range of 10m, however, the sensitivity can be altered.

You can add 2 DoorbellCams to 1 chime.

Up to 4 chimes can be added to the DoorbellCam.

The DoorbellCam can be unpaired by deleting it in the app.

The volume on the DoorbellCam is fixed.

You can reset the DoorbellCam by pressing and holding the reset button on the back of the doorbell until a tone is heard.

Most SD cards will work, however we recommend a class 10 U1/U3 SD card for best results. The max size is 128GB.

It is set to use the 2.4GHz bandwidth because the wireless chips are the 2.4GHz chips. This is the the better of the 2 bandwidths for the job.

Yes. This option can be altered in the settings menu on the app.

No, the DoorbellCam must be removed from the base to charge.

The battery in the DoorbellCam is a 6700mAh battery. It has a standby time of 10 months and on a basis of being woken up 10 times a day it will last 3 months.

Yes. It can be powered via a cable. It would need a 12 – 24v AC supply.

The only reason you wouldn’t be able to see it in the app is that you are not logged in to your account.

To use a Wireless Arming Station, please download the user instructions here

When exiting the Engineer menu, the error message ‘Wireless Mismatch’ may display which indicates that one or more wireless devices have been learnt to the system but the relevant input(s) have not been assigned an ‘input type’ in the ‘CHANGE INPUTS’ menu option (they are by default programmed as ‘Not Used [00]’).

Alternatively, an input may have programmed on the system but a wireless device has not yet been learnt into that input location.

If you press the ‘YES’ or ‘NO’ key, the control panel will ask if you would like to return Engineer menu. Pressing ‘NO’ will exit the Engineer menu and the input will be ignored. Pressing ‘YES’ will return to Engineer menu and the programming of the input or learning a device can be completed.

In all cases, customers are urged to contact an installer in order to assist them with transferring the panel. The original installer would be best placed to offer advice however, if the original installer is not known or can’t be contacted, note the following procedure.

Whilst there is an active subscription in place, Pyronix is unable to deregister the system from the account to which it is registered. If the subscription has expired we will give the account holder 14 days grace in which to renew the subscription. Following this period if the subscription still hasn’t been renewed you can request de-registration by completing a support request on the PyronixCloud homepage, www.pyronixcloud.com. Once we receive a request to deregister a system, we will contact the account holder via email asking for their permission to deregister the panel. If they do not respond within 14 days we will consider deregistering the panel from their account.

Where a new tenant or owner has moved into a property and there is a current subscription in place, we can email the original account holder and ask for permission to deregister the system, however, if they refuse we are unable to take any action.

This feature is only available on V2.– App panels or V10.– panels. You can’t use the App on V9.– or below panels.

Pyronix designs and manufactures a wide range of award-winning security products, from dual technology motion detectors and carbon monoxide detectors to sounders, control panels and HD IP cameras. Our range is comprehensive and covers perimeter protection, intrusion and safety products.  Please browse our Products & Solutions pages for more information.

All Euro and Enforcer panels are capable of being set using various partition configurations. In its simplest form this will allow a daytime (full) set and a night-time (part) set mode.

Most panels are capable of sending text messages and if programmed correctly they can send a message when the system is set and/or unset. This can be done either by a standard PSTN telephone line or a GSM modem with compatible panels. Please note however that call charges will apply depending on the method used to send messages.

For maximum convenience, the Pyronix ProControl+ app brings complete security, control and peace of mind to the palm of your hand.

When linked to the Enforcer V10 panel via the PyronixCloud, the app allows you to control and monitor your entire security system from anywhere in the world, with all the benefits of our multi-award winning two-way wireless solutions.

ProControl+ allows you to:

• Set and unset your system
• Check sensor status in real time
• Receive push notifications
• See event history
• View live streams from the cameras

Available on iOS and Android.

Enter a valid user code or present a valid tag at the keypad and this should be acknowledged and silence any alarm present. Ensure you make a note of the display to determine the cause of the alarm. The alarm may also be silenced by presenting a valid tag at a tag reader.

Under normal circumstances batteries in all current Pyronix devices should last up to two years. However, the battery in the Mk1 Shock Sensor (legacy product) can last for up to one year.

Please note that excessive use or poor signal strength may adversely affect battery life.

An external sounder must switch off after ringing for a maximum of 15 minutes to comply with UK noise pollution laws. On some systems it may not be a requirement to fit an external sounder, however check with your insurance company first.

Pets are likely to activate standard movement detectors, however, pet tolerant detectors can be fitted that will ignore animals below approximately 24kg in weight. Please note, siting and configuration of pet tolerant devices is critical to obtain the best results.

In the event of power failure, the internal battery located within the end station will take over until power is restored. The battery should last for around 12 hours (depending on the grade of system) and will recharge when mains power is restored.

Ensure the proximity tags are genuine Pyronix tags. Any made by any other manufacturer that claim to compatible generally don’t work reliably, and in some cases, not at all.

Passive Infrared (PIR) detectors can be affected by any source of heat, such as: convection currents from radiators or open fires. Swaying curtains or decorations can also cause problems; therefore ensure that all windows and doors in the area are closed and that there are no draughts to minimise the risk of false alarms.

Harsh or dusty environments can cause a false alarm with smoke detectors. Additionally, at certain times of year (usually around harvest time) tiny insect can penetrate the smoke chamber, which may also cause false activations. To minimise this, ensure that detectors are kept clean by vacuuming them at least once per year.

Stand-alone smoke detectors warn you of a potential fire at your property by sounding when they detect smoke. Smoke sensors connected to a security system can be configured to warn you by sending a text message or signal to a monitoring station. Should a potential fire occur when you are away from your property, you will then be notified and take the necessary action.

Select the ‘+’ button then select the option to add the Personal Help Alarm then you will be prompted to create an account.

They will need to create one.

Please see the following video: https://youtu.be/JLtmQjGcMzA

HomeControl2.0 will function without Biometric Authorisation however, the device must have a security feature such as Fingerprint Recognition or Face ID to save the credentials like the user and password. It is a security feature so that someone can’t just open the phone, access the app, and then the intruder system.

A zone associated with this area is either in alarm, has an issue, or there is a fault on the control panel which needs to be cleared. If it’s a zone, tap ‘View Area’ and then investigate that detector. If the problem can’t be resolved, and the zone has been programmed as bypassable, you can bypass this zone and arm the area. Please contact your installation company to carry out this work.

Your app password can be found in the ‘SET UP APP DATA?’ sub menu located in the Master Manager menu. Please see the question “I can’t find ‘SET UP APP DATA?’ on the panel to connect to PyronixCloud?” for help navigating to this menu.

Zones need to be programmed in the system so that they can be bypassed by a user. If a zone does not have this attribute enabled, HomeControl2.0 will not display the slider next to zone to bypass it.

Please check your Geofence settings are set up correctly in HomeControl2.0. You should also check that you have notifications allowed on your device for HomeControl2.0.

Push notifications can’t be sent from the panel whilst HomeControl2.0 is connected to this however, Homecontrol2.0 will show the status of the system and areas live on the screen therefore you will be notified immediately.

Each smart device installation of HomeControl2.0 only has one username associated with it. This username and app installation is then granted access to the system via PyronixCloud. When connecting to the system with the HomeControl2.0, a user code and app password is required. The amount of different user codes, and in turn users on the system, is limited by the system HomeControl2.0 is trying to connect to.

Changing the router will not affect HomeControl2.0’s push notifications if the smart device is connected to the new router. If push notifications are not being received this could be due to a lack of communication between the system and the router. Make sure the system is connected to the router and if the problem persists, contact your engineer/installation company for assistance.

Each smart device installation of HomeControl2.0 only has one username associated with it. This username and installation is then granted access to the system via PyronixCloud. When connecting to the system with the app a user code and password is required. The password remains the same for every user on system however, whichever user code is used determines the rights/privileges that can be accessed on that connection session. The user code entered will also determine the user logged in the panel log when arming/disarming.

All wireless signals including connections between the system and the wireless router can and will fluctuate – this is perfectly normal. A Wi-Fi signal strength of 10 is right on the lower limit of the recommended level for the system and due to fluctuation, could drop lower from time to time. Please speak to your engineer/installation company regarding relocating the control panel.

Approximately 40MB with no systems added, no notifications saved etc. As the number of the aforementioned is increased, the storage amount HomeControl2.0 utilises will also increase.

Presently, HomeControl2.0 doesn’t not support video verification as the cameras are not compatible; for this functionality you will need to use ProControl+.

Presently, HomeControl2.0 doesn’t not support either Pyronix or Hikvision cameras; for this functionality you will need to use ProControl+.

There is no limit to how many systems can be added to HomeControl2.0.

As long as push notifications are enabled on the smart device, both in the device app settings and in the overall settings, HomeControl2.0 will deliver push notifications.

HomeControl2.0 requires Android 6.0 or later.

HomeControl2.0 requires iOS 13 or later.

Once you have connected to a system, a ‘Geofence’ icon is located in the further left hand side of the bottom toolbar. Select this and follow in the in app step-by-step instructions to configure your Geofence.

To connect your system to the Wi-Fi network, we recommend clicking here to watch our video tutorial.
https://youtu.be/CmKEcKctfhg

The system ID can be found in the ‘SET UP APP DATA?’ sub menu located in the Master Manager menu. Please see the question “I can’t find ‘SET UP APP DATA?’ on the panel to connect to PyronixCloud?” for help navigating to this menu.

You can check the app password in the Master Manager menu of the system.
Press the ‘D’ key then enter the Master Manager code. Press ‘NO’ until ‘SET UP APP DATA?’ is displayed then press ‘YES’. Continue to press ‘YES’ until ‘App Password’ is displayed and make a note of it. Repeatedly press ‘NO’ until ‘EXIT MANAGER MENU?’ is displayed and press ‘YES’ to return to day mode.

The ‘User Code’ required to connect to a system with HomeControl2.0 is the same code used to arm and disarm the
system at the keypads.

The first time you try to connect to a system you must enter your user code and password. To save the user code
and app password, toggle the sliders so that they are green and then tap ‘Login’. The next time the system is
selected from the main screen, HomeControl2.0 will ask whether the user would like to enable facial or fingerprint
recognition; depending on the smart device capabilities.

There’s three pieces of information you need;
1. System ID
2. App password
3. User code
You can get the System ID from HomeControl+ by clicking the pencil and clicking the panel in question, then
copying the System ID from there, and pasting into HomeControl2.0. Your app password will have been set up by
your installer, and your user code is the code you use to arm and disarm your system.
You can then follow the step by step process in the HomeControl2.0 app to set your system up.
Click here to view a video on how to migrate across.
Remember, if your installer manages your panel in their Cloud account, you’ll need to get them to authorise the
new app to connect, or select the “Auto-allow apps to connect” feature in the Cloud. This is for enhanced security.

• Biometric authorisation
• Geofencing
• Modern user interface
• Quicker connections to system

Whilst there is an active subscription in place, Pyronix are unable to deregister the system from the account to which it is registered. If the subscription has expired we will give the account holder 14 days grace in which to renew the subscription. Following this period if the subscription still hasn’t been renewed you can request deregistration by completing a support request on the PyronixCloud homepage: www.pyronixcloud.com/tickets. Once we receive a request to deregister a system, we will contact the account holder via email asking for their permission to deregister the panel. If they do not respond within 14 days we will consider de-registering the panel from their account.

A system must first be polling the PyronixCloud before it can be registered; this means the communications module must be correctly configured.

For example, the DIGI-Wi-Fi module this must first be connected to an available Wi-Fi network. Please see the video here (https://bit.ly/2UWy5SB) for a tutorial regarding DIGI-Wi-Fi programming.

The most common reason that panels will not register to a PyronixCloud account is due to the incorrect password being entered. You must use the Cloud Password programmed in the control panel, not the PyronixCloud Account Password used to sign in on a web browser.

You can check the Cloud Password in the Master Manager Menu of the control panel.
Press  then enter the Master Manager Code.
Press  until ‘SET UP APP DATA?’ is displayed then press .
Continue to press until ‘Cloud Password’ is displayed and make a note of it (do not change the cloud password).
Repeatedly press until ‘EXIT MANAGER MENU?’ is displayed and press  to return to day mode.

Once the Cloud Password is set in the panel and it begins polling the PyronixCloud, it can’t be changed. Changing the password in the panel will not update the PyronixCloud, the initial password will need to be re-entered into the panel. If this has been lost or forgotten please contact Pyronix Customer Support for further assistance by raising a support ticket here (https://bit.ly/2BwBRut).

Finally panels can only be registered to one account at a time. It must first be de-registered from its current account before being registered to an alternative account. If you believe the account is registered elsewhere, please raise a de-registration request here.

To use a Wireless Arming Station, please download the user instructions here

Whilst there is an active subscription in place, Pyronix are unable to deregister the system from the account to which it is registered. If the subscription has expired we will give the account holder 14 days grace in which to renew the subscription. Following this period if the subscription still hasn’t been renewed you can request deregistration by completing a support request on the PyronixCloud homepage: www.pyronixcloud.com/tickets. Once we receive a request to deregister a system, we will contact the account holder via email asking for their permission to deregister the panel. If they do not respond within 14 days we will consider de-registering the panel from their account.

This feature is only available on V2.– App panels or V10.– panels. You can’t use the App on V9.– or below panels.

Ensure the proximity tags are genuine Pyronix tags. Any made by any other manufacturer that claim to compatible generally don’t work reliably, and in some cases, not at all.

Enter the User Code and initiate the exit procedure. Whilst the exit timer is counting down, press the ‘YES’ key to access the ‘omit input menu’. Enter the input number you wish to omit followed by the ‘YES’ key and repeat if necessary. When finished, press the ‘NO’ key to continue with the exit procedure.

<strong>If a User Code has been initially set up with access to areas that have been revoked from the Master Manager, the Master Manager will be unable to delete the user.</strong> This is particularly common with wireless fobs which have access to areas A and B by default. In Engineer Menu, navigate to ‘CHANGE CODES?’ and assign the relevant areas to the Master Manager. Once the Master Manager has access to the areas, the User Codes/Fobs can be deleted. Area permissions can then be changed back if required.

Please visit the NSI or SSAIB websites to find local professional security installation companies and contact them directly.

The display backlight on a keypad is normally programmed to turn off after approximately one minute. The display can be programmed to permanently lit, however this is an engineer function, so please ask your installer if this is required.

With some properties your insurance company may insist that you have a security system fitted before they will cover you. In the majority of cases however, a discount may be available on your annual premium. In such cases you would typically be expected to have the system professionally installed by an installer that is a member of one of the industry inspectorate bodies and have the system regularly maintained. Contact your insurance company for specific details.

Press the ‘D’ key on the keypad and then enter the master manager code (not user code). Press the ‘No’ key until ‘SET DATE & TIME?’ is displayed. Press ‘Yes’ then follow the screen prompts from there.

This will depend on how your system has been programmed. If you have been given a code which has access rights to the area/system, proceed to the nearest keypad and enter the code to unset.

Some systems (usually police calling systems) have to be unset using a proximity tag to comply with the requirements of police policy and EN standards. You will only be able to unset using a code after the entry time has expired and an alarm has been generated.

Press the ‘D’ key on the keypad and then enter your user code. Press the ‘No’ key until ‘CHANGE USER CODES’ is displayed. Press ‘Yes’ and then follow the screen prompts from there.

The reliability of wireless devices has improved significantly in recent years and with regular maintenance a wireless system provides a reliable and effective alternative to traditional, wired systems.

Wireless systems also have the advantage of being extremely quick to install with minimal disruption to a property.

We would always recommend that you have your system maintained by a reputable and professional service company, particularly with respect to wireless systems that may require batteries to be checked and replaced.

Your installation company may be able to program a ‘Special Unset’ feature, which will send you a text message when certain user codes are used to unset the system.

When a battery reaches the end of its life, the device will send a ‘Low Battery’ message or a ‘Supervision Fault’ will be indicated at the panel, warning you that the battery requires replacing. We recommend that batteries are replaced routinely after two years (one year in the case of the Mk1 Shock Sensor).